We maintain contact with you by email if you have not logged in to the site for a few months – you choose the length of time in your account profile. We also email your advisors at the same time. This might prompt your advisors to report that you have died, if they have forgotten to do so already.
We also send you a text message (or SMS) whenever we send you an important or urgent email so you will know immediately of any important messages from us.
How we communicate with advisors
We send advisors an email every few months to check they are still available to perform their role. If an advisor does not log in to the site every few months (the frequency is chosen by them) we will email you to inform them that we have had no response from the advisor. You can then check that the advisor has not changed their email address and is still willing and able to act as your advisor.
We also send a text message (or SMS) whenever we send an important email so your advisor is alerted immediately to any action that they need to take.
How we communicate with recipients
We never communicate with recipients until at leat two of your advisors have confirmed your death and the cancellation window has passed without incident. We then email your recipients according to your schedule. We don’t send your actual message, as your recipient may need to prepare themselves before they read it. Instead we send a sensitively worded email that invites them to visit the Last Messages Club website and use a unique code to access the message that is waiting for them there. This means that they can visit at a time and a place that they choose.
Example Email to a Recipient
Dear Miss Smith,
Dr. John Smith of Croyden, England joined the Last Messages Club, the club that allows its members to safely, securely and confidentially leave messages to be transmitted only after their death.
We have been advised that Dr. John Smith is now deceased and had left a message for you.
There is no requirement for you to read this message and you may simply choose to ignore this email.
If you do wish to read the message left for you, you can follow the link below:
You will be able to view the message from Dr. John Smith and have it forwarded to your email address.
Alternatively, you can visit the Last Messages Club website at www.lastmessagesclub.co.uk and read more about the service before you decide whether or not to collect this message.
If you choose to collect your message you will need to go to the ‘secure area’ and enter this code to verify your identity: ABCD1234EFGH5678
Our service is completely confidential and because of this we have no information about the content of this message or any files attached to it.
We will not ask you for any personal details other than the message key that is contained in this notification email and no payment is required.
